“We arrived at Terminal 3 around 6pm and noticed there was no gate for the flight; we thought it might be a bit of a wait… and then the texts [messages] reached that the flight was going to be cancelled,” Knight told SBS News.
“So we were left with nothing until we could leave that area which was just after six in the morning. [on Monday].”
A group of Jetstar passengers stranded at Japan’s Narita airport overnight were left without food or water after their flight to the Gold Coast was canceled as the country’s strict COVID-19 rules left them trapped inside airport interior. Source: Provided
Mr Knight said the passengers were also not given blankets as they were stranded at the airport overnight.
“I feel like it was kind of a lack of education on the part of [Jetstar] management that they hadn’t got the basics in place, same for getting pillows and blankets.”
Mr Knight said the passengers were also not given blankets as they were stranded at the airport overnight. Source: Provided
In a statement, a Jetstar spokesperson apologized to customers and said the flight was canceled due to technical issues.
“We are working with Narita Airport to determine how we can best accommodate transiting passengers during disruptions like this.”
Anyone wishing to enter Japan must return a negative COVID-19 PCR test within 72 hours of travel.